Customer Service Representative
México / León · A tiempo completo · Puesto fijo

We are technologically the world's leading manufacturer of high-strength fasteners in the mobility industry. We set standards in the areas of innovation, quality, and profitability. Especially in the automotive sector, our core business since the company‘s foundation in 1935, we develop individual solutions for the special requirements of the future in reliable and long-term partnerships with our customers. In line with our new corporate strategy, we are also increasingly offering added value to new customers in new markets with our expertise in the forming technology. In the most important economic regions of the world, in America, Asia and Europe, we are successful as an independent family business with 4,000 employees at 19 locations and continue to grow sustainably.

Would you like to inspire customers with enthusiasm? Become part of our dedicated team.

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Funciones

  • Collect customer information, access and meet customer requirements and document the process in order to avoid possible future issues.
  • Utilize and know the work systems of each customer and the different portals, which need to be monitored as the customer requires.
  • Be the main support on the solution of the customer claims
  • Manage the planning function and the planning interface with the costumer to review customer demand variations
  • Maintains consolidated sales forecasts in the MRP system.
  • Supporting to ensure corporate guidelines as well as: national a international laws, regarding processing internal.
  • Using the MRP system, translates the consolidated sales forecasts into a master production schedule/build schedule.
  • Performs load leveling on the build plan to allow for resource restrictions. (MPS)
  • Follow up with the Production Planner to determinate the status of schedules and materials to revise schedules, as necessary, to meet customer demands.
  • Assist to resolve problems with late shipments, material shortages, customer schedule changes, and cancellations of customer orders.
  • Proposes, gains approval for, and leads implementation of improved planning methods, tools, and reports+
  • Invoice Processing
  • Follow up daily shipments in order to achieve customer requirements on time in full

Perfil

Educational Background

  • BSc/BA or Masters Degree in Logistics, Industrial Engineer, International Business

Work Experience:

  • 4+ years working relevant experience in Customer Service in the Automotive Industry.

Language Skills:

  • Spanish- Business Fluent
  • English - Business Fluent
  • German - Hepful

Soft Skills:

  • Structured working style
  • Self-driven (ability to work independently)
  • Good communication skills
  • Strong personal accountability
  • Stron negotiation skills

Professional Knowledge

  • Professional knowledge of SAP.
  • Professional Knowledge in customer portals (OEM's).
  • Professional Knowledge MS-Office applications (Word, Excel, Power Point relational databases and SAP.
  • Knowledge about continous improvement and supply chain KPIs.

Condiciones

KAMAX is an equal opportunity employer and value diversity at our company, We respect and value diversity as a work force and innovation for the organization

¿Alguna duda o pregunta?

David Cazares

Human Resources Manager

Teléfono: +52 (477) 689-1466
Correo electrónico: david.cazares@kamax.com

Circuito Paseo de las Colinas No 238
37668 Parque Industrial Colinas de León, Guanajuato
México

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